Frequently Asked Questions

1. Products Classification

1. What products offers?

Questions and Answers: It is the main line Product provided for Exam preparation. Questions and Answers are provided in .PDF formate which can be downloaded on computer. Two weeks preparation time is recommended before you appear in Final Exam. FREE Demo for any Questions and Answer Product can be downloaded from each product page.

Customers who want to buy more than 3 exams at discounted price can request for "Custom Bundle". Forward such queries to [email protected] and do not forget to include the Exam codes you need access to. Out team will give you discounted quotation depending on the Exams requested.

2. Can I pass Exam with Questions and Answers product only?

Certainly sure! Since all of products are of Latest version we feel confident about the quality of products. Just make sure that you study the Questions and Answers product of respective Exam for two weeks before you appear in actual Exam.

3. How long my Product remain valid? products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically updated to your members area to make sure that you get latest exam prep materials during those 90 days.

4. Is it possible to extend the expired product?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with additional discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

2. Version & Update

1. What is the Latest Version of my Product? Products are updated on regular basis whenever Questions are changed from our end. So it is carefully ensured that you always have fully updated Product.

2. How to Verify my version of Questions and Answers Product?

We regular update the product Questions are changed from our end. For double fold verification you can Login to your Member's Area and download the Latest Product again.

3. How often are your products updated?

There is NO FIXED DATE for the update of Exams. All Products are reviewed by Product Manager on weekly basis and if any certification vendor changes the question in exam our product will be updated accordingly.

4. Is your update free?

We provide Free updates during the 90 day validity from date of purchase. To gain access to any update customer should have a current copy of specific exam in login. In case of Expired Products you must extend the product access for another 90 days at 30% Discount to get Updates.

5. Product is showing lesser number of Questions than before?

Why to waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

3. PDF Version

1. What is a PDF Version?

The PDF version is simply a portable document copy of your Questions and Answer Product. This is a world standart .pdf file which contains all questions and answers and can be read by official Acrobat by Adobe or any other free reader application.

2. Will I get the updates for PDF Version? provide updates for PDF Version together with Questions & Answers product. If PDF file is updated, then the new version will be made available in your Member's Area and you can download the new version from there.

4. Download Product

1. I have paid for my Product when can I download my product?

If the payment was successful and you have received the confirmation e-mail from, you can download the Product right away.

2. Where can I Download Product?

Login to your account here and you will see your invoice number next to your product and the download button. You can then download purchased product without delay.

5. Login Failed & Solutions

1. I have placed an order, but when I enter the user center I do not see any active Products for downloading, what is the problem?

Please make sure that the transaction was successful. Make sure that you are logging into correct account. If you think that you are doing it correctly and issue is still not resolved please contact our Support Team.

2. After login, I am taken back to the home page, How can I login my members area?

Make sure that you are filling the correct Email and Password. Otherwise the problem is with your internet browser. Restart the computer and change Internet Settings if necessary. Sometimes changing internet browser also helps. If the problem persists, please email [email protected].

3. I have forgot my Password or system is not accepting password? What should I do?

Please use Forgot password page and we will send you email with a reset password link, click on that to reset your Password. Alternatively E-mail [email protected] to resolve this issue.

6. Payment Options

1. What ways can I choose to pay for the order? is accepting payments in many ways. Most popular one is Paying instantly through Paypal and Credit or Debit card. We recommend Paypal for faster payment.

2. What kind of credit/debit cards does accept? accepts most popular credit cards and debit cards including VISA, Mastercard, American Express, Dinner Club International, Maestro, Solo, JCB, and CarteBleue.

3. Is my credit card information secure at your site and how secure is your website? is fully secured by Cloudflare SSL. We absolutely can make sure that your card information is secure at our website which is guaranteed by our Credit Card or Paypal Processors.

4. I am trying to Pay for my product, but I always get "unauthorized" message. How can I pay for it?

Please make sure that you are filling in all the fields correctly. You may try using an alternate Payment Method for this purchase. Please e-mail [email protected] for support payment assistance.

5. How can I get Discount?

Special Discount is offered for popular certifications and exams. If you want to buy three or more products please contact Support Team for getting discount.

6. I Used Questions and Answers Product and failed how can I ask for a refund?

If you fail the exam at the first attempt then you can claim refund or swap exam for any two products of your Choice. Please view Guarantee for more details.

7. Does a third party can see your customers' information from your website?

No, they can not. Our system is fully secured and we do not share any information with third partied.

7. Unlimited Access

1. How many Premium PDF files can be downloaded with Unlimited Access?

Any 50 Premium PDF files can be Downloaded per month if you buy Unlimited Access for any duration.

8. Reseller Access

1. How many Premium PDF files can be downloaded with Reseller Access?

You can download unlimited PDF files if you buy Reseller Access for any duration. There are no download limits.

9. Test Engine Simulator to open .dumpsqueen Files

1. Where do I get Exam Testing Engine?

Top open .dumpsqueen files use FREE DumpsQueen Exam Testing Engine, which can be downloaded from, here. Should you have any questions or concerns about using this product, please contact support team directly.

10. Free Bonus PDF File

1. What is FREE bonus PDF File?

Free bonus PDF Files are provided by our new experts, so we are giving them FREE with premium files. Please follow our Premium Files for preparations,correct and verified answers.

11. Guarantee

1. I took the exam today and failed how can I ask for a refund?

If you fail the exam at the first attempt then you can claim refund or swap exam for any two products of your Choice including the Original. Please view Guarantee page for more details.

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